Shipping & Return
Flat Rate up to $100 - $7, over $100 FREE
Flat Rate up to $150 - $9, over $150 FREE
We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within New Zealand. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.
Permission to Return and to Receive Credit
We will accept return of merchandise ONLY IF IN SALEABLE CONDITION and notification is within 7 days of receipt. We will Issue Credit to your account or Credit Card. For unwanted merchandise the cost of return shipping shall be the responsibility of the customer.
Damaged or Incorrect Merchandise
We will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be our responsibility.
Shipping time frame:
Goods will be dispatched on the first weekday after the order is received - providing all items are in stock. If an ordered product is out of stock we will notify the customer with the offer of either a backorder, refund or an alternative product.
South Island orders should be received the first weekday after dispatch
North Island orders should be received one - two weekdays after dispatch
Rural deliveries allow 3 weekdays.